Política de privacidad

Legal Disclaimer and Privacy Policy

Legal Disclaimer

Welcome! By accessing or using our pediatric telemedicine and prenatal consultation
services, you agree to be bound by the terms and conditions set forth in this Legal
Disclaimer. Please read this Disclaimer carefully before using our services.

Medical Disclaimer

The telemedicine services provided by Dra. Wisco LLC are designed to offer medical advice,
diagnosis, and treatment through virtual consultations. However, telemedicine has inherent
limitations and may not be appropriate in all situations. Our services should complement,
not replace, in-person medical evaluations, particularly for complex or emergency medical
conditions.

If you or your child are experiencing a medical emergency or require urgent care, please
contact emergency services immediately, as telemedicine is not suitable for emergency
situations.

Our services are specifically tailored for pediatric patients and prenatal consultations and
are available only to patients located within the jurisdiction of Puerto Rico. Patients must be
present during the consultation and accompanied by their legal guardian or a person with
parental authority.

Limitation of Liability

Dra. Wisco LLC, its employees, agents, or affiliates, will not be held liable for any damages,
injuries, or losses that may result from the use of our telemedicine services, including but
not limited to direct, indirect, incidental, or consequential damages.

By using our services, you acknowledge and accept that telemedicine has limitations and
that the healthcare provider may be unable to diagnose conditions without a physical
examination. Dra. Wisco LLC does not guarantee the accuracy, completeness, or reliability of
any information provided through our services.

Jurisdiction

This Legal Disclaimer is governed by the laws of the Commonwealth of Puerto Rico. Any
disputes arising out of or relating to this Disclaimer shall be resolved in the courts of Puerto
Rico.

Privacy Policy

Dra. Wisco LLC (we, & us, or our) is committed to protecting the privacy of our patients
and users of our pediatric telemedicine and prenatal consultation services. This Privacy
Policy outlines how we collect, use, and protect your personal information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act
(HIPAA).

Information We Collect

We collect personal information that you provide to us when using our telemedicine
services, including but not limited to:
- Personal Identifiable Information (PII): Name, address, phone number, email address, and
date of birth.
- Protected Health Information (PHI): Medical history, diagnosis, treatment plans,
medications, and other health-related information.

How We Use Your Information

We use your personal information for the following purposes:
- To provide, maintain, and improve our pediatric telemedicine and prenatal consultation
services.
- To communicate with you regarding appointments, medical consultations, and follow-up
care.
- To comply with legal and regulatory requirements, including HIPAA.
- To conduct internal audits, evaluations, and research to improve patient care.

Patient Consent

Patient consent is obtained through a Virtual Healing Solutions pediatric medical history e-
form, when guardians complete the medical and personal history documentation for their
child. This e-form must be completed before any telemedicine services are provided.

Disclosure of Information

We will not disclose your personal information to third parties except in the following
circumstances:
- With your explicit consent.
- To comply with legal obligations, such as court orders or subpoenas.
- To protect the rights, property, or safety of Dra. Wisco LLC, our patients, or others.
- To authorized third-party service providers who assist us in delivering our telemedicine
services, subject to strict confidentiality agreements.

HIPAA Compliance

We are committed to safeguarding your PHI in accordance with HIPAA regulations. We
implement administrative, physical, and technical safeguards to protect your health
information from unauthorized access, disclosure, or misuse. Our staff is trained on HIPAA
requirements, and we regularly review our practices to ensure compliance.

Breach Notification

In the event of a breach involving your Protected Health Information (PHI), Dra. Wisco LLC
will notify you as required by HIPAA. We will take all necessary steps to mitigate the breach
and protect your information.

Right to File a Complaint

If you believe that your privacy rights have been violated, you have the right to file a
complaint with Dra. Wisco LLC or directly with the U.S. Department of Health and Human
Services (HHS). We will not retaliate against you for filing a complaint.

Right to Request an Accounting of Disclosures

You have the right to request an accounting of certain disclosures of your PHI that Dra.
Wisco LLC has made. This does not include disclosures made for treatment, payment, or
healthcare operations.

Use of PHI for Marketing Purposes

Dra. Wisco LLC will not use or disclose your PHI for marketing purposes without your
explicit consent, as required by HIPAA.

Data Retention Policy

We retain medical records of minor patients until they reach twenty-one (21) years-of-age,
plus an additional five (5) years, in accordance with applicable laws.

Data Security

We take the security of your personal information seriously and implement appropriate
measures to protect it. However, no method of transmission over the internet or electronic
storage is 100% secure, and we cannot guarantee the absolute security of your data.

Third-Party Services

We use PayPal and ATH Móvil as payment processors for our services. Please review their
privacy policies to understand how they handle your personal information.

Cookie Policy

Our website uses cookies to enhance user experience and track user activity for analytical
purposes. By using our website, you consent to the use of cookies in accordance with this
policy.

Your Rights

As a patient, you have the following rights concerning your personal information:
- Access: You have the right to request access to your medical records and other personal
information we hold.
- Correction: You have the right to request corrections to any inaccurate or incomplete
information.

- Confidential Communications: You have the right to request that we communicate with
you using a particular method or to a specific location.
- Restrictions: You have the right to request restrictions on the use or disclosure of your
PHI, although we are not required to agree to all requests.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this
page, and we will notify you of significant changes by email or through our telemedicine
platform.

Contact Us

If you have any questions or concerns about this Privacy Policy or your rights under HIPAA,
please contact us at:

Dra. Wisco LLC
[email protected]
(787)366-5890